HOLLER AT US
Order problems, returns, refunds, sizing existentialism, or compliments about the skull — it all goes to the same place, and a human reads every one.
The one email that does everything
This inbox IS the returns desk, the support line, and the complaints department. No portals, no ticket numbers, no chatbot named Kayla.
Make it fast for both of us
Include your order number (it looks like TUY-XXXXXX — it's in your confirmation email and on your orders page) and, if something arrived wrong or broken, a photo. That usually turns a three-email thread into a one-email fix.
Starting a return?
Email us before shipping anything back — we'll confirm it's within the window and send the address. The full rules live in the returns policy.
Response time, honestly
Usually within one business day. Occasionally two, if a recipe drop set the inbox on fire. Never a week — if it's been a week, something broke: email again and say so.